Please read our FAQ’s before sending us a message!
When can I sign up for lessons?
Anytime! Our swim lessons are continuous rather than session based.
How do I register for swim lessons?
Feel free to contact our Swim Lessons Director; Grant (email@example.com). We’ll want to setup an evaluation first to best determine the correct placement for your child!
What if I join in the middle of the month?
We’ll adjust your payment to ensure that you’re not overcharged.
When do swim lessons end?
Our classes are perpetual, therefore never-ending unless you withdraw from a class or move up a level. We love to see our swimmers complete all levels and move onto our swim team! Current swimmers not continuing to the next month must complete a cancellation form by the third week of the current month providing the date they wish to DROP from class.
Do I need to change classes when my child advances to the next level?
Yes, you’ll need to login to your “Parent Portal” at msaswimlessons.com and search for the new class you’d like. Once you’ve enrolled them in the desired class, email firstname.lastname@example.org to remove the undesired class from your account.
Do you offer make-up classes?
We offer make-up classes if a doctors note can be provided for the excused day.
How do I pay for lessons?
We accept cash or check, however you also have the option to input your credit card or bank draft information into your Parent Portal. We process cards manually around the fifth of every month.
What if my schedule changes and I need to change the date and time of my lesson?
We understand that your schedules are constantly changing, if you need to pick a new class, just login to your Parent Portal and enroll in a new class that suits your desired timeframe. Once you’ve done this, email email@example.com to remove any undesired class from your account.
What happens if my child's favorite instructor is moved to a different time?
Our instructors have lives of their own, which occasionally causes scheduling changes. We understand that different students respond to different teaching styles. We assure you all of our instructors are competent in teaching swim lessons. We want your child to receive the very best instruction for his/her needs.
What does my child need to bring on the first day of swim class?
We recommend your child arrive five minutes early, dressed and ready to go in proper swim attire. This means swimming trunks for boys and appropriate swim attire for girls. Goggles are recommended but not required. If your child has long hair we do recommend a swim cap to keep their hair out of their face and mouth when swimming. Rash guards are welcomed but not required, loose fitting rash guards will only inhibit your child’s learning experience.
What temperature is the pool?
Our pool is kept at a closely monitored 87 degrees year-around.
Will my child swim in competitions?
Our swim lessons program is about teaching all four strokes required to swim in competitions. Swimmers won’t compete while they are in lessons, once they advance to the swim team then they will have the option to compete.
When can my child tryout for the swim team?
Students are eligible to tryout for the team once they can demonstrate all four competitive strokes (Butterfly, Backstroke, Breastroke and Freestyle). If you would like a swim team tryout you’ll need to email firstname.lastname@example.org.
How many students are in a class?
Class size depends on the level your child has qualified for. Goldfish classes have a student:teacher ratio of 4:1, Bluefish classes are 6:1 and Preteam classes are 10:1.